Acceptance of Terms and Conditions

Navigation on this site will imply that you agree with the conditions of use described above. If you do not agree with our policy, please do not use this site. These Terms and Conditions will be governed by the laws of Portugal and any international laws applicable in Portugal. We reserve the right to change, add or remove any of these terms and conditions, as long as they are under the law.

Payment security

All transactions are encrypted and 100% secure. All transactions made will be forwarded to a secure, online banking system provided. The frine does not, store any card numbers or any information related to the act of payment.

Prices

All prices are shown in EUR €. The final price is fixed and will be debited in EUR €. The price shown for each product does not include the transport costs of the product, but does include the VAT rate in force in Portugal (23%).

Price changes

Frine reserves the right to change prices for products on sale. The prices of the products will, during the placing of an order and respective confirmation, be valid throughout this specific process.

In the event of a computer error, manual, technical, or from any other source, which causes a substantial change not anticipated by Frine in the sale price to the public, in such a way that it becomes exorbitant or manifestly insignificant, the purchase order will be considered invalid and void.

Stock-off

If a product in the stock-off category, for some reason, is no longer available when preparing the order, the customer will be contacted by phone, in order to guarantee partial delivery of the order or cancellation of the same.

In this situation and if the customer has already paid the order in full, Maria Dolores presents several solutions, replacement with another product in the same amount, money back or else, the customer gets that amount in credit for a next order.

Expedition

All orders require a signature upon delivery. Frine will not be able to change the delivery address for orders, once they are dispatched. The delivery times indicated above are purely indicative and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.

During the registration process, the user will have to provide his personal address details. Orders will be delivered to the address defined as the user's address. If the user wants Frine to send the order to an alternative address, that address must be indicated at the time of order completion. If the user wants to send articles to more than one address, he must place an order for each of those addresses. In this case, the user will be charged a shipping cost for each order placed.

We ship to the entire European Community (price on request).

Exchanges and Returns

Request the exchange by email: geral@frine.pt
In the case of defective items or incorrect merchandise, you should contact Frine via WhatsApp or Email.
To return an item, you can do so within 14 days, in original conditions, except for items that have been personalized.
Returns and exchanges must arrive at our premises respecting the following conditions:
The security secret must be intact and placed in the article;
The item must be returned with all the original labels, packaging and other accessories sent with the order;
The refund will be made to the same method used for payment.
If the exchange / return is made via CTT, the shipping and handling charges will be borne by the customer.
If the exchange / return is caused by a defect in the item, after receipt of the item and verification of it, Frine assumes the shipping costs.
In case of return, if motivated by a defect in the item, the value of your purchase will be refunded in the same payment method or by bank transfer.
Address for sending exchanges and returns: Rua do Fujacal, 58 - 2 Esquerdo - Braga - 4705-097
Frine reserves the right to refuse to receive items whose return has not been previously authorized and / or which have not been sent through the same carrier.

Specials

Frine has articles on sale until December 31, 2021.

In the case of returns in relation to purchases under this campaign, the customer will lose the right to the acquired advantage, ie:

Example

Purchase: € 35 + € 30 + € 12 = pay € 65 (€ 12 piece is offer)
Customer returns € 30 piece
Frine will return € 18 to the customer (difference between € 30 of the paid piece and € 12 of the offer piece)